Compliments


[CEA1811250] Feedback on Josephine Lim & Laurence Tan

Progression from HDB to Private Condo Clients

 

Dear Sir/ Mdm,

 

My husband and I are clients of ERA agents Josephine Lim and Laurence Tan.

 

We have just successfully sold our 5 room HDB flat at Woodlands Ave 1 and purchased a private condo penthouse unit at Canberra Residences, thanks to the above-mentioned agents.

 

When we first met them in March 2018, we had expressed our worries and restrictions in selling our property because of our big family of 4 young children. We wanted the process to be as smooth as possible. Despite the urge to get a bigger house for our big family, we were hesitant at first.

 

Laurence and Josephine were very good listeners and gave us a reality check based on their own experiences. They understood how we felt and what we wanted. 

 

They were very patient in answering our queries as it is our first time selling our own property. They were always honest with us, telling us that we will face challenges and that they cannot guarantee a smooth process.

 

We appreciate that honesty, realism and practicality. That way, it helped us to be prepared mentally and physically and to pre-empt negative issues and act on whatever situation that comes our way positively.

 

Due to their vast experiences, they were very considerate in sharing contacts, tips, ideas and solutions to solve various issues and problems through the process. 

 

In spite of all their sharing, they have never imposed their opinions or ideas on us. They keep reminding us that we need to be decisive and make our own decision in all matters of selling and buying.

 

They are very efficient in arranging appointments for us to view all the units that we were interested in before we decided on the penthouse unit in Canberra Residence. 

 

They are very committed in spending their weekends with our family going to viewings of prospective units. 

 

They have very good organizational skills when managing the timings of all the viewings appointments with the other agents. 

 

They have very good negotiation skills as they were able to close the deals at a very good price and very good timing i.e. HDB completion is 14 Nov 2018 and condo completion 21 Dec with early handover. We didn't need any bridging loan and now we are in the process of moving into our new home.

 

We see that they took the extra effort to foster and maintain good long-term relationships with many home owners and agents alike. From there we can tell that they have very good social skills and they are very sincere and passionate in doing their job.

 

They have also gone the extra mile in accompanying us to the bank and to the lawfirm, and even drop us home after some viewings. These are small little gestures we call personalized customer service which gave us an amazing customer experience.

 

We wish them prosperity and success in their career and we look forward to a fruitful long-term relationship with them. 

 

 

Best Regards,

 

Liza and Munir



Cluster Landed Clients

Wish to extend our appreciation and compliemnts to Josephine Lim JR and Laurence Tan Group (CEA R024020Z/RR025633E) during our recent purchase of property at Miltonia Close.

 

They worked tirelessly to show us units at the development even till late in the night working very closely with us, buyers, and the sellers. Throughout the viewing, Mr Laurence Tan, patiently showed us around and explain to us the condition of the property.  They followed up earnestly on our interests, listening to our concerns and answering our queries.

 

We eventually bought a unit at the development. The team brought us through the purchase process with due diligence and smoothly. We are impressed by their knowledge.

 

It was a hassle-free process, thanks to their guidance and great patience.  We will certainly introduce our friends to them for their excellent service.

 

Regards

Dr and Mrs Ng  

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agent image
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Josephine Lim J R 林婕容
Branch Division Director
ERA REALTY NETWORK PTE LTD
josephinelim@live.com.sg
CEA Licence No.:
L3002382K / R024020Z
+(65) 9663 3988